Encoder question

Good morning gents!! 
I was wondering if a cheap amazon Incremental rotary encoder (5 wire including ground/shield) could be used for a 4th axis? I am using a Mesa 7i97T board and am experiencing so difficulty with it. I can see it count in Hal show but when i try to use it in real time it keeps erroring out...
Once again thank you to all the experts that make this possible!!! 
 

You can use single ended (5 wire) encoders with the 7I97/7I97T
as long as the three 7I97/7I97T encoder jumpers for the single ended
encoder are in the single ended/TTL positions (right hand position)

What error do you get?

The 4th jerks when I enable the machine and i get a following error. The only way I can get it to work is if I enter a crazy high pulse count. It will rotate but with terrible accuracy, like 1 revolution shows a couple of degrees of rotation.

I just checked and they are in the left hand position.... I'm going to swap them over and give it a try!! Thank you as always for your help. 

An immediate following error may also be because the feedback is backwards.
(if the encoder is scaled right and has the correct direction, you may need to
reverse the analog output polarity in the hal file)