Mesa ordering?? and Bridgeport Retrofit

Hey everyone, glad to finally be on this forum.

Here is the shortened story... I got lucky enough to score a free-ish Bridgeport 300. Took out most of the old circuit boards, used household 240 for taps on one of the transformers/DC supply to get close enough voltage to get the amps turning the motors using a 9V to bypass the run-enable and a AA for velocity ref (let me know if you have questions, I think the amps are aftermarket on this machine though). Now, I have been trying to place an order at store.mesanet.com/ for a 7I77-5I25 PLUG-N-GO KIT . I went through the ordering process, charge was pending for about a week until my bank cancelled it(that's what happens when vendor never processes a transaction). I tried to call mesa at (510)223-9272, answering machine asks to use the online contact form. So, I tried that, and no answer(I emailed a question to the "support team" around three weeks ago with the same results, but it was from a gmail account, so figured it went to junk or something). Anyone else had the same experience trying to contact those people or is it just me?

Mesa cards would be a convenient/straight forward option in my case, because I can use the same servos/amps, but with that kind of customer communications I am about to just spend a bit more money and go with pico-systems, then spend even more money...sigh.. and upgrade the motors/drives too, which brings me to another question.... can anyone pitch in on if one is better than the other? Most of the reviews I can find are on Mesa cards.


Thanks!!!!

You should be able to order through the store, Normally pending orders are only canceled at 30 days by
authorize.net I've never heard of one being canceled sooner. We currently have a 1 to 2 week lead time
on most orders

PCW wrote: You should be able to order through the store, Normally pending orders are only canceled at 30 days by
authorize.net I've never heard of one being canceled sooner. We currently have a 1 to 2 week lead time
on most orders

PCW, I am guessing you work at Mesa? Good to know, thank you. I have USAA for a bank, they do this thing called funds blocking when you buy something. This block automatically expires after 7-10 days, sometimes it seems to screw up the transaction. I tried to find a link to a policy, but couldn't, so this is just me talking from experience at this point.

Lead times are pretty standard anywhere you go and 2 weeks is nothing quite honestly, but usually there is some sort of an indication or a follow up. I would still love to get the cards and start breaking chip on the CNC. Thank you for your reply.

Peter,
Please explain how that works.
If you currently have a 2 week lead time, how come i have been waiting 4 weeks for my 5i25/7i77 combo order to ship?
When I called the other day (I think 2 days ago) I was told it was boxed and sitting there ready to ship, had been for some time, but had not shipped yet. I understand you had production issues, and are short handed, but from my recent experience, 1-2 week ship dates just are not happening.
I have been waiting patiently, but when I read 1-2 weeks and I've been waiting a lot longer, I have to speak up and ask
questions.

Dan K

EDIT: Oh, I see you hit my CC this morning, so maybe that means my order has finally shipped!
Good news.

PS
Pete, there are SO many of us out there that REALLY appreciate all you do for the DIY CNC community.
Your products are nothing short of genius!
WE ALL thank you for all your efforts, and wish you the best of luck with everything you do!

Most store orders are 1-2 weeks now, when you ordered we did not have 7I77s
and probably your order got pushed behind the store orders, Your order was shipped yesterday

I just ordered a 6i25 & 7i77 combo and the store had them in stock.

Does this mean a 1 to 2 week time to process the order and then shipping time added to that?