PCW wrote: The hold lasts 30 days
I will cancel your store order now
Thank you very much PCW for that extremely arrogant and indifferent reply.
Did I do something to deserve such treatment by you.
I came to your web store to buy a product you advertise for sale.
It never gets sent.
Mesa ignores all communication.
My previous post in this thread states I've already been waiting 5 weeks yet you don't mention that if that's the case your order was dead one week ago.
Mesa doesn't inform a customer that their credit card hold period has ran out and thus their order needs re-doing. Instead they just choose to ignore communication until a customer comes here in frustration.
Then, only when a custom has the foresight to wonder about the credit card hold period, do they get the blunt answer that you just gave.
Are you going to tell me that of all the thousands of orders Mesa has taken by credit card, there's not a simple system in place to inform a customer when their order has become dead and they need to re-order.
You are also clearly sending a message that if somebody is going to use their credit card to order, then don't bother because you can't get parts out for weeks on end, and the 4 week hold period will lapse. And Mesa won't even let them know about it.
No apology, no offer to re-order and Mesa will see to the order straight away. Why don't you just tell customers to p8#s off, and tell them you don't want their business.
All I was ever asking was for some idea of how long before Mesa can stick my board in a box and sent it out. Obviously way too much to ask.
I'll leave it up to others to decide if the rumour may be true that Mesa wants rid of us little fish so they can make the big money on the production runs with the OEMs like Tormach. I have no problem with that, you're in business to grow and make $$$ and production sales to OEMs is much better than one-offs to us individuals. You're a business not a charity so if you're wanting to move to greener pastures, fair enough.
But if that is the case then let everyone know, instead of this "kick in the teeth" treatment you just gave me. Are you willing to tell us here if this is what you are doing by treating customers this way. Is this "behind on orders" speech just a cover up for what your real intentions are.
Do you have any intention to do the right thing by me as a customer, or are you just leaving it at that. I've just spent the last eight weeks learning C programming and microcontrollers so I could interface to your board, and now I find out you don't seem to want to sell one to me.
