Mesa

For me it's been 5 weeks, 2 days and counting, for a single in stock board.

Like they seem to be doing to us small fish, my emails are being ignored too.

I don't consider ignoring customer communication "positive", quite the opposite. It's one of the most damaging things you can do with a customer.

Worse, I'm now hearing a rumour that Mesa doesn't want to deal with us little fish any more, and only wants to deal with OEM customers. Whether this is true or not, I can certainly bet they are not blatantly ignoring their OEM customers like they are ignoring us. Perhaps them not processing our tiny orders and ignoring our communication is the start of them getting rid of us small fish.

I mean c'mon, over 5 weeks and a single stock board can't be processed (packed and posted). If there's such a problem causing this then at least have a stock standard reply explaining why this is the case. They don't have to type out a whole new email reply for every customer that asks why their purchase is not being sent out for weeks on end.

But don't just ignore customers after taking their money.

beefy wrote: Worse, I'm now hearing a rumour that Mesa doesn't want to deal with us little fish any more, and only wants to deal with OEM customers.

If that was the case I don't think that we would see the owner of Mesa on our IRC channel every evening and answering questions on this forum.

However, at the same time I find it hard to see how it can take so long to get round to shipping in-stock items. Even if they have to get a temp in to clear the backlog.

well all i can add is that's one hell of a rumor , and i can probably say , as can a few of us that it's a load of rubbish ..
Mesa has been a big supporter of Linuxcnc for many years , and indeed spends a lot of this time on this actual Forum
just about every day .

yes they have had problems of late with suppliers , but they are working through a large backlog as quick as they can .
so just bear with them . you'll be glad you did in the end .

i can't see them not answering a customer either . i personally have never had a problem in communications
but yes it can happen , emails are not a guaranteed form of delivery .

I have no problem with delay if they have a lot to do. I can understand that. But unfortunately it is a fact that they have not responded to any of my attempt to contact them. Two times with a form on their website and one mail. Not knowing what's going on is frustrating!
Will it take two more weeks or will it take two or more months? Some where is a limit where I have to look at an alternative solution, but I certanly hope that I don't have to.

I tried to send a new mail to Mesa, and this time I got an instant reply!
They confirmed that they are behind but they think they will catch up the next few weeks.
VERY nice to get a respons. Now I can wait again

I apologize for our late deliveries, we are quite overrun with orders currently and on top of that I have
had some health problems I have needed to deal with. I will be back at work on Thursday of this week.

BTW we DO NOT take any money until the item is shipped
(The credit card company does put a temporary hold on the funds until captured by Mesa when shipped)