Help with Inovance IS620N Servo Drive - Stays in PREOP

Hello everyone, I am relatively new user here. I was trying to test my is620n drives from inovance with linuxcnc ethercat and kept running into problems.
I am using the hal file and xml from another user here on the forum but slightly modified.
The problem I am facing is that the drive stays in PREOP and I am not able to get any motion out of it.

I am posting my files here, thank you!

 

You need to add the vid and pid item in the <slave line.
You find the numbers with "ethercat slaves -v"

Hello, thank you for that, I added it but still the same result.

<masters>
<master idx="0" appTimePeriod="1000000" refClockSyncCycles="1">
<slave idx="0" type="generic" name="IS620N_ECAT_v2.6.8" vid="0x00100000" pid="0x000C0108" configPdos="true">
<dcConf assignActivate="300" sync0Cycle="*1" sync0Shift="0"/>
<syncManager idx="2" dir="out">
<pdo idx="1701">
<pdoEntry idx="6040" subIdx="00" bitLen="16" halPin="cia-controlword" halType="u32"/>
<pdoEntry idx="6060" subIdx="00" bitLen="8" halPin="OperationMode" halType="s32"/>
<pdoEntry idx="607A" subIdx="00" bitLen="32" halPin="TargetPosition" halType="s32"/>
<pdoEntry idx="60FF" subIdx="00" bitLen="32" halPin="TargetVelocity" halType="s32"/>
</pdo>
</syncManager>
<syncManager idx="3" dir="in">
<pdo idx="1b01">
<pdoEntry idx="6041" subIdx="00" bitLen="16" halPin="cia-statusword" halType="u32"/>
<pdoEntry idx="6064" subIdx="00" bitLen="32" halPin="ActualPosition" halType="s32"/>
<pdoEntry idx="6061" subIdx="00" bitLen="8" halPin="ActualOperationMode" halType="s32"/>
<pdoEntry idx="606C" subIdx="00" bitLen="32" halPin="ActualVelocity" halType="s32"/>
<pdoEntry idx="6077" subIdx="00" bitLen="32" halPin="ActualTorque" halType="s32"/>
</pdo>
</syncManager>
</slave>
</master>
</masters>

Forgot to mention, I get this output from

cnc@debian:~$ sudo dmesg | grep lcec
[16318.518328] lcec_conf[18018]: segfault at 2000000004 ip 00007ff18a193ffe sp 00007fff53f417b8 error 4 in libc.so.6[7ff18a053000+155000] likely on CPU 17 (\core 5, socket 0)



cnc@debian:~$ sudo dmesg | tail -n20
[16005.505127] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16010.521123] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16019.541129] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16029.589122] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16041.645130] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16066.753139] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16090.805133] EtherCAT WARNING 0: 6 datagrams UNMATCHED! [16105.865142] EtherCAT WARNING 0: 3 datagrams UNMATCHED! [16107.694312] EtherCAT 0: Master thread exited. [
16107.694318] EtherCAT 0: Starting EtherCAT-IDLE thread.
[16107.694349] EtherCAT ERROR 0-0: Failed to receive AL state datagram: Datagram initialized.
[16107.694351] EtherCAT 0: Releasing master...
[16107.694359] EtherCAT 0: Released.
[16108.065140] EtherCAT WARNING: Datagram 00000000e31e2a72 (master-fsm) was SKIPPED 1 time.
[16318.518325] show_signal_msg: 7 callbacks suppressed
[16318.518328] lcec_conf[18018]: segfault at 2000000004 ip 00007ff18a193ffe sp 00007fff53f417b8 error 4 in libc.so.6[7ff18a053000+155000] likely on CPU 17 (core 5, socket 0)
[16318.518333] Code: 1f 84 00 00 00 00 00 0f 1f 44 00 00 89 f8 09 f0 c1 e0 14 3d 00 00 00 f8 0f 87 2e 03 00 00 62 e1 fe 28 6f 0f 62 b2 75 20 26 d1 <62> f3 75 22 3f 0e 00 c5 fb 93 c9 ff c1 74 53 0f 1f 00 f3 0f bc c9
[16727.336124] EtherCAT ERROR 0-0: Failed to set SAFEOP state, slave refused state change (PREOP + ERROR).
[16727.336155] EtherCAT ERROR 0-0: AL status message 0x001E: "Invalid input configuration".
[16727.337102] EtherCAT 0-0: Acknowledged state PREOP.


Could this be an issue?

For sure that is an issue.
So many UNMATCHED datagrams points to the ethernet adapter.
Do you have a realtek adapter? Find out with  "lspci -k".
If so, install the realtek dkms drivers, it has helped many.
Think it is called r8168-dkms or r8125-dkms. Search the forum, many have installed it.