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@ErrickW
Here is the exact controller model/type.
Thank you.

Now they have another issue that i think it is a safety feature, not an issue:
- when the left side is a straight cut, unloading works properly
- when there is any angle on the left side, even 4 degree tested, it will not unload, the left most spindle will not move at all
That is all the info i have so far, advised them to do a test cut where the angle is on the right side with the left side left straight, i have a feeling it will unload, but waiting till tomorrow for the result.

apt update, apt upgrade, apt dist-upgrade
Ethercat works. Didn't have an issue with the Qt package, might have brought it in earlier.
Did need to reinstall linuxcnc-ethercat.
Then it ran fine on the right RT kernel.

Adding that I see the Ethercat kernel modules get signed so there's a big chance we don't need the trouble with secure boot anymore.
Can't test it but someone maybe can check?